---
title: "Webhooks and automation"
description: "Overview of automation and webhooks in Sarah — safe, client-facing guidance"
keywords: ["webhooks", "automation", "make", "zapier", "integrations"]
lastUpdated: "2026-04-07"
---

# Webhooks and automation

Sarah can work together with automation tools (such as **Make** or **Zapier**) when your plan and settings allow it. The **technical details** of how requests are authenticated, which URLs are used, and how events are encoded are **not published** in this public help center, so the integration cannot be abused from documentation alone.

## What you should do

1. Open **Settings > Integrations** in Sarah and use only the keys or options shown on your screens.
2. Follow **Make’s** or **Zapier’s** official guides for building scenarios or Zaps (HTTP modules, webhooks, etc.).
3. **Never** post integration keys, tokens, or screenshots of them in public chats, forums, or social media.

## Good practices

- Treat any integration key like a **password**; revoke or rotate it in Sarah if it could have been exposed.
- Prefer automation **templates** from Sarah support or from trusted internal instructions, not copy-paste from unofficial sources.
- If something fails, contact **Sarah support** with your account and a description of the workflow—**without** pasting secrets.

## Related

- [Make and Zapier](/docs/api/integrations/make-zapier) — high-level overview for merchants  
- [Integrations overview](/docs/api/integrations) — payments, shipping, WhatsApp, and more

Technical references for inbound/outbound events are provided **only** through official support channels when needed.