---
title: "Subscriptions and Plans"
description: "Complete guide on subscription plans, billing, and payment management in Sarah"
keywords: ["subscriptions", "plans", "billing", "payments", "stripe", "rebill"]
lastUpdated: "2025-01-26"
---

# Subscriptions and Plans

Sarah offers flexible subscription plans to adapt to your business needs. This guide explains how subscriptions work, how to change plans, and how to manage payments.

## Available Plans

### Basic Plan

**Price:** $38,000 ARS/month

**Features:**
- ✅ Unlimited sales
- ✅ Stock, sales, and customer management
- ✅ Electronic invoicing (AFIP/ARCA)
- ✅ Advanced reports
- ✅ Basic online store
- ✅ Human support

**Ideal for:**
- Small and medium businesses
- Starting businesses
- Companies with basic management needs

### Pro Plan

**Price:** $76,000 ARS/month

**Features:**
- ✅ Everything included in Basic Plan
- ✅ Priority support
- ✅ Promotions and discounts
- ✅ Payment QR (MercadoPago POS)
- ✅ Correo Argentino (shipping calculation)
- ✅ AI Chat and WhatsApp

**Ideal for:**
- Growing companies
- Businesses with multiple sales channels
- Companies needing advanced automation

## Subscription Management

### View Your Current Subscription

1. Log in to Sarah
2. Go to **Settings > Subscription**
3. You'll see:
   - Current plan
   - Start date
   - Next payment
   - Subscription status

### Change Plan

#### From Interface

1. Go to **Settings > Subscription**
2. Select the plan you want
3. Click **Update Plan**
4. Confirm the change

**Important note:** Plan change will apply in the next billing cycle. No additional immediate charge will be made.

#### Payment Processors

Sarah supports two processors:

- **Stripe**: Credit/debit card payments
- **Rebill**: Recurring payments in Argentina

### Subscription States

| State | Description |
|-------|-------------|
| `active` | Active and paid subscription |
| `inactive` | Inactive subscription (pending payment) |
| `canceled` | Canceled subscription |

## Billing

### Payment Frequency

Subscriptions are billed **monthly**:

- **Payment date**: Set when creating subscription
- **Next payment**: Calculated automatically
- **Reminders**: You'll receive notifications before payment

### Payment Methods

#### Stripe

- Credit/debit cards
- Automatic recurring payment
- Automatic billing

#### Rebill

- Automatic debit
- Billing in Argentine pesos
- Ideal for Argentine companies

### Invoices

- You'll receive invoices by email
- Invoices are generated automatically
- You can download them from your account

## Onboarding and First Subscription

### Registration Process

1. **Create account**: Register with your email
2. **Create company**: Complete your company data
3. **Select plan**: Choose Basic Plan or Pro Plan
4. **Configure payment**: Enter your payment data
5. **Activate subscription**: Your subscription activates automatically

### Trial Period

Some plans may include a free trial period. Check current conditions.

## Update Plan

### When to Update

Consider updating to Pro Plan if you need:

- **Priority support**: Faster responses
- **Promotions**: Discount and promotion system
- **Payment QR**: MercadoPago POS integration
- **Shipping**: Shipping cost calculation
- **WhatsApp AI**: AI assistant for customers

### Update Process

1. **Select Pro Plan** in Settings > Subscription
2. **Confirm change**
3. **Change applies** in next billing cycle
4. **No immediate charge** - You'll pay proportional difference

### Downgrade (Lower Plan)

If you change from Pro Plan to Basic Plan:

- Change applies in next cycle
- You won't lose data
- Some features will be disabled
- You can return to Pro Plan at any time

## Cancel Subscription

### How to Cancel

1. Go to **Settings > Subscription**
2. Click **Cancel Subscription**
3. Confirm cancellation

### Cancellation Effects

- **Immediate access**: You keep access until end of paid period
- **Data preserved**: Your data is kept for 30 days
- **Reactivation**: You can reactivate at any time

### Reactivate Subscription

1. Go to **Settings > Subscription**
2. Select a plan
3. Configure payment method
4. Your subscription reactivates immediately

## Payment Problems

### Failed Payment

If a payment fails:

1. **Notification**: You'll receive an email
2. **Automatic retries**: Processor will retry payment
3. **Limited access**: After several failures, access may be limited
4. **Update payment method**: Update your payment method to reactivate

### Update Payment Method

1. Go to **Settings > Subscription**
2. Click **Update Payment Method**
3. Enter new data
4. Save changes

### Disputes and Refunds

For disputes or refunds:

1. Contact Sarah support
2. Provide problem details
3. We'll review your case
4. Process refund if applicable

## Best Practices

### 1. Monitoring

- **Review subscription regularly**: Verify status and upcoming payments
- **Keep payment method updated**: Avoid interruptions from failed payments
- **Configure reminders**: Receive notifications before payment

### 2. Optimization

- **Evaluate your usage**: Review if you're using all features of your plan
- **Consider updating**: If you need more features, update to Pro Plan
- **Optimize costs**: If you don't use all features, consider Basic Plan

### 3. Security

- **Protect payment data**: Never share card information
- **Use secure methods**: Only use official payment methods
- **Review invoices**: Verify charges are correct

## Troubleshooting

### Cannot change plan

1. **Verify status**: Ensure your subscription is active
2. **Review pending payments**: Resolve any pending payments
3. **Contact support**: If problem persists

### Payment not processed

1. **Verify payment method**: Ensure it's valid
2. **Review funds**: Verify you have sufficient funds
3. **Contact your bank**: There may be restrictions on your card
4. **Update payment method**: Try with another method

### Incorrect invoice

1. **Review period**: Verify billing dates
2. **Verify plan changes**: Changes apply in next cycle
3. **Contact support**: If you find discrepancies

## Additional Resources

- [Multi-Company](/docs/guides/multi-company) - Manage multiple companies
- [Configuration](/docs/getting-started/account-setup) - Initial setup
- [Support](/docs/security) - Contact support

## Support

If you need help with subscriptions:

1. Review this guide
2. Verify your payment configuration
3. Contact Sarah support with problem details