---
title: "Returns in POS"
description: "How to manage returns and credit notes from Point of Sale."
keywords: ["pos", "returns", "credit notes", "exchanges"]
lastUpdated: "2025-01-26"
---

# Returns in POS

Returns are a natural part of daily operations.  
Sarah allows you to **record returns in a controlled way** to keep stock and billing in order.

## Return types

Depending on your company's fiscal configuration, you can:

- Record **simple returns** (only adjust stock and cash).
- Issue **credit notes** associated with an original invoice or ticket.

## General return flow

1. Search for the original sale from the **Sales** module or from POS history.
2. Select the operation you want to reverse (total or partial).
3. Indicate which products are returned and in what quantity.
4. Confirm the return:
   - **Stock** of products is adjusted.
   - A **credit note** or associated receipt is generated, if applicable.
   - **Cash movement** is recorded (if there's money refund).

## Total vs partial returns

- **Total return**: the complete sale is reversed.
- **Partial return**: only some products or part of sold quantities are returned.

In both cases, the system:

- Maintains the link with the original sale.
- Leaves traceability of who made the return and when.

## Stock impact

When you confirm a return:

- **Stock increases** in the corresponding warehouse (according to original sale configuration).
- The movement is recorded in inventory **movement history**.

This ensures stock reports correctly reflect returned units.

## Cash impact

If the return implies refunding money to the customer:

- A negative movement is recorded in the **cash register** where the original sale was collected.
- In cash reports you'll see these adjustments clearly identified.

If only a credit note is generated without cash refund, the cash impact may be null, depending on your operational flow.

## Best practices

- Whenever possible, **work on the original sale**, instead of creating manual movements.
- Define an internal criterion on who can authorize returns and credit notes.
- Periodically review return reports to detect patterns (products with more problems, users, times, etc.).