---
title: "Importing Shipments to Platforms"
description: "Learn how to import shipments directly to Correo Argentino from Sarah."
keywords: ["import", "shipments", "correo argentino", "create shipment"]
lastUpdated: "2025-01-26"
---

# Importing Shipments to Platforms

Once you've calculated shipping cost and have all necessary information, you can import the shipment directly to Correo Argentino so it can be processed and sent.

## What is Importing a Shipment?

Importing a shipment means **creating the shipment in Correo Argentino's system** with all necessary information, so Correo Argentino can process and send it.

### Benefits

- ✅ **Automation**: You don't need to manually enter data in Correo Argentino
- ✅ **Accuracy**: Data transfers exactly as it is in Sarah
- ✅ **Efficiency**: Saves time in manual management
- ✅ **Traceability**: Shipment is recorded in both systems

## Prerequisites

Before importing a shipment, you need:

- ✅ **Integration configured**: Correo Argentino must be configured and enabled
- ✅ **Sale with shipping**: A sale that requires shipping
- ✅ **Complete information**: Destination address, weight, dimensions, etc.
- ✅ **Calculated cost**: Shipping cost must be calculated (optional but recommended)

## Required Information

### Sender Data

**Company Information:**
- Name
- Phone
- Email
- Origin address (configured in company)

### Recipient Data

**Customer Information:**
- Full name
- Phone
- Email
- Complete destination address

### Shipment Characteristics

**Package:**
- Weight (in grams)
- Height (in centimeters)
- Length (in centimeters)
- Width (in centimeters)
- Declared value (in pesos)

**Configuration:**
- Delivery type (Home or Branch)
- Agency code (if Branch)
- Product type (generally "CP" - Postal Letter)

## Import Process

### From POS

1. **Complete sale** with shipping information
2. **Calculate cost** of shipping (optional but recommended)
3. **Look for "Import Shipment"** button or similar
4. **Click**: System prepares and sends information
5. **Wait for confirmation**: System confirms shipment was created
6. **Get tracking code**: Tracking code is saved in sale

### From Online Store

In the online store, import can be **automatic**:

1. **Customer completes checkout** with shipping
2. **Customer pays** the order
3. **System automatically imports** (if configured)
4. **Tracking code** is saved in order

**Note:** Automatic import requires all information to be complete.

### Manual Import

If automatic import fails or you prefer to do it manually:

1. **Go to sale** with shipping
2. **Verify all information is complete**
3. **Click "Import Shipment"**
4. **Confirm import**
5. **Wait for confirmation**

## Validation Before Importing

Before importing, verify:

- ✅ **Complete address**: Street, number, city, province, postal code
- ✅ **Valid weight**: Weight greater than 0
- ✅ **Valid dimensions**: Height, length, and width within allowed ranges
- ✅ **Declared value**: Value greater than 0
- ✅ **Delivery type**: Home or Branch (with agency code if Branch)
- ✅ **Active integration**: Correo Argentino must be enabled

## Import Result

### Success

If import is successful:

- ✅ **Shipment created**: Shipment is created in Correo Argentino
- ✅ **Tracking code**: Tracking code is obtained and saved
- ✅ **Status updated**: Shipment status is updated
- ✅ **Information saved**: All information is saved in sale

### Tracking Code

Tracking code allows:

- **Track shipment**: See where package is
- **Query status**: Get updated information
- **Share with customer**: Customer can track their order

### Saved Information

In sale is saved:

- **Tracking code**: Unique shipment code
- **Status**: Current shipment status
- **Import date**: When it was imported
- **Shipment data**: All shipment information

## Common Errors

### Error: "Integration not configured"

**Cause:** Correo Argentino is not configured or enabled.

**Solution:**
1. Go to integration configuration
2. Configure Correo Argentino
3. Enable integration
4. Try again

### Error: "Incomplete information"

**Cause:** Missing required data (address, weight, etc.).

**Solution:**
1. Review what information is missing
2. Complete all required fields
3. Try again

### Error: "Invalid address"

**Cause:** Address is invalid or postal code is incorrect.

**Solution:**
1. Verify postal code
2. Confirm province is correct
3. Review address format
4. Try again

### Error: "Could not create shipment"

**Cause:** Error in communication with Correo Argentino or invalid data.

**Solution:**
1. Verify integration
2. Review entered data
3. Try again after a few minutes
4. Contact support if it persists

## Automatic vs Manual Import

### Automatic

**Advantages:**
- ✅ No manual intervention
- ✅ Faster
- ✅ Fewer errors

**When to use:**
- Online store with complete information
- Automated processes
- High shipping frequency

### Manual

**Advantages:**
- ✅ Control over when to import
- ✅ Can review before importing
- ✅ Useful for special cases

**When to use:**
- Need to review before importing
- Special cases or exceptions
- Prefer manual control

## Best Practices

### Before Importing

- ✅ **Verify information**: Review that all data is correct
- ✅ **Calculate cost**: Calculate cost before importing
- ✅ **Confirm address**: Verify address is correct
- ✅ **Review weight and dimensions**: Confirm they're accurate

### After Importing

- ✅ **Save tracking code**: Note or save the code
- ✅ **Share with customer**: Send code to customer
- ✅ **Monitor status**: Review status regularly
- ✅ **Document problems**: If there are problems, document to improve

### Organization

- ✅ **Import regularly**: Don't leave shipments unimported
- ✅ **Review errors**: If there are errors, review and correct them
- ✅ **Maintain history**: History helps resolve problems

## Next Steps

- [Shipment Tracking](/docs/shipping/tracking) - Track your imported shipments
- [Calculating Shipping Costs](/docs/shipping/calculating) - Review how to calculate costs