---
title: "Shipment Tracking"
description: "Learn how to track the status of your shipments using integration with Correo Argentino."
keywords: ["tracking", "status", "shipment"]
lastUpdated: "2025-01-26"
---

# Shipment Tracking

Once a shipment has been imported to Correo Argentino, you can track its status in real time to know where it is and when it will be delivered.

## How It Works

### Tracking Process

1. **Imported shipment**: Shipment is imported to Correo Argentino and a tracking code is obtained
2. **Code saved**: Tracking code is saved in the sale
3. **Periodic query**: System can query shipment status
4. **Update**: Status is updated with latest information

### Tracking Code

Each imported shipment receives a **unique tracking code** that allows:

- **Identify shipment**: Unique code in Correo Argentino
- **Query status**: Get updated information
- **Track location**: See where package is
- **View history**: See all shipment events

## View Shipment Status

### From a Sale

1. **Go to Sales** in main menu
2. **Search for sale** with shipping
3. **Open sale details**
4. **Look for "Shipping"** section
5. **You'll see**:
   - Tracking code
   - Current status
   - Last update
   - Event history

### Available Information

**Current Status:**
- Most recent shipment status
- Examples: "In transit", "At branch", "Delivered"

**Event History:**
- List of all shipment events
- Date and time of each event
- Location (branch, city, etc.)
- Event description

**Additional Information:**
- Tracking code
- Shipment creation date
- Estimated delivery date (if available)

## Common States

### In Transit

Package is being transported.

**Means:**
- Package left origin
- On the way to destination
- Hasn't arrived at destination yet

### At Branch

Package arrived at a branch.

**Means:**
- Package is at a Correo Argentino branch
- May be at origin, destination, or in transit
- May be ready for pickup (if Branch type)

### Delivered

Package was delivered.

**Means:**
- Package reached recipient
- Delivery was completed
- May include information about who received

### Returned

Package was returned.

**Means:**
- Package couldn't be delivered
- Being returned to sender
- May include return reason

## Update Status

### Automatic Update

System can automatically update status:

- **On import**: Gets initial status
- **Periodically**: System can query updates
- **On manual query**: When you request update

### Manual Update

To manually update status:

1. **Go to sale** with shipping
2. **Look for "Update Status"** button or similar
3. **Click**: System queries Correo Argentino
4. **Updates**: Status updates with new information

## Share Tracking with Customer

### Tracking Code

You can share tracking code with your customer:

1. **Get code** from sale
2. **Share code** with customer
3. **Customer can track** on Correo Argentino website

### Tracking Link

Some systems generate a direct link:

- **Unique link**: Link that goes directly to tracking
- **Easy to share**: You can send it by email, WhatsApp, etc.
- **Direct access**: Customer doesn't need to search for code

## Integration with Notifications

### Automatic Notifications

You can configure notifications for:

- **Status changes**: When status changes
- **Delivery**: When package is delivered
- **Problems**: If there are shipping problems

### Notify Customer

When status changes, you can:

- **Send email**: Notify customer by email
- **Send WhatsApp**: If integrated, notify by WhatsApp
- **Update in store**: If customer has account, show update

## Troubleshooting

### Status Doesn't Update

**Possible causes:**
- Shipment hasn't been processed by Correo Argentino yet
- Error in communication with Correo Argentino
- Incorrect tracking code

**Solution:**
1. Wait a few minutes and try again
2. Verify tracking code is correct
3. Review Correo Argentino integration

### Incorrect Status

**Possible causes:**
- Outdated information
- Query error
- Temporary problem

**Solution:**
1. Manually update status
2. Verify directly in Correo Argentino
3. Contact support if it persists

### Tracking Code Doesn't Appear

**Possible causes:**
- Shipment wasn't imported correctly
- Error getting code
- Shipment hasn't been processed yet

**Solution:**
1. Verify shipment was imported
2. Review error logs
3. Re-import shipment if necessary

## Best Practices

### Regular Monitoring

- **Review regularly**: Review status of pending shipments
- **Update manually**: If there's no automatic update, update manually
- **Communicate with customers**: Inform customers about status

### Documentation

- **Save codes**: Save tracking codes for reference
- **Document problems**: If there are problems, document to improve
- **Maintain history**: History helps resolve problems

## Next Steps

- [Importing Shipments to Platforms](/docs/shipping/importing) - Learn to import shipments
- [Shipping Integrations](/docs/shipping/integrations) - Review configuration