Cancellation and Cancellations
How to handle billing errors through credit notes and cancellations.
Last updated: 2025-01-26
Sometimes it's necessary to correct already issued invoices due to errors in data, amounts, or sale conditions.
Instead of deleting receipts (something not fiscally permitted), Sarah uses:
- Credit notes to partially or totally reverse an invoice.
- Controlled cancellation flows that maintain traceability.
When to use a credit note
Typical cases:
- An incorrect amount was invoiced.
- Products were returned after the sale.
- The invoice was issued with the wrong customer.
Generate a credit note
- Enter the Billing module.
- Search for the invoice to correct.
- Choose the "Create credit note" option.
- Define if it will be:
- For the total of the invoice.
- Partial, selecting specific products or amounts.
- Confirm to send the request to AFIP/ARCA.
The credit note will be linked to the original invoice and will adjust:
- Customer balance.
- Billing reports.