Subscriptions and Plans

Sarah offers flexible subscription plans to adapt to your business needs. This guide explains how subscriptions work, how to change plans, and how to manage payments.

Available Plans

Basic Plan

Price: $38,000 ARS/month

Features:

• ✅ Unlimited sales
• ✅ Stock, sales, and customer management
• ✅ Electronic invoicing (AFIP/ARCA)
• ✅ Advanced reports
• ✅ Basic online store
• ✅ Human support

Ideal for:

• Small and medium businesses
• Starting businesses
• Companies with basic management needs

Pro Plan

Price: $76,000 ARS/month

Features:

• ✅ Everything included in Basic Plan
• ✅ Priority support
• ✅ Promotions and discounts
• ✅ Payment QR (MercadoPago POS)
• ✅ Correo Argentino (shipping calculation)
• ✅ AI Chat and WhatsApp

Ideal for:

• Growing companies
• Businesses with multiple sales channels
• Companies needing advanced automation

Subscription Management

View Your Current Subscription

1. Log in to Sarah
2. Go to Settings > Subscription
3. You'll see:
   • Current plan
   • Start date
   • Next payment
   • Subscription status

Change Plan

From Interface

1. Go to Settings > Subscription
2. Select the plan you want
3. Click Update Plan
4. Confirm the change

Important note: Plan change will apply in the next billing cycle. No additional immediate charge will be made.

Payment Processors

Sarah supports two processors:

• Stripe: Credit/debit card payments
• Rebill: Recurring payments in Argentina

Subscription States

Billing

Payment Frequency

Subscriptions are billed monthly:

• Payment date: Set when creating subscription
• Next payment: Calculated automatically
• Reminders: You'll receive notifications before payment

Payment Methods

Stripe

• Credit/debit cards
• Automatic recurring payment
• Automatic billing

Rebill

• Automatic debit
• Billing in Argentine pesos
• Ideal for Argentine companies

Invoices

• You'll receive invoices by email
• Invoices are generated automatically
• You can download them from your account

Onboarding and First Subscription

Registration Process

1. Create account: Register with your email
2. Create company: Complete your company data
3. Select plan: Choose Basic Plan or Pro Plan
4. Configure payment: Enter your payment data
5. Activate subscription: Your subscription activates automatically

Trial Period

Some plans may include a free trial period. Check current conditions.

Update Plan

When to Update

Consider updating to Pro Plan if you need:

• Priority support: Faster responses
• Promotions: Discount and promotion system
• Payment QR: MercadoPago POS integration
• Shipping: Shipping cost calculation
• WhatsApp AI: AI assistant for customers

Update Process

1. Select Pro Plan in Settings > Subscription
2. Confirm change
3. Change applies in next billing cycle
4. No immediate charge - You'll pay proportional difference

Downgrade (Lower Plan)

If you change from Pro Plan to Basic Plan:

• Change applies in next cycle
• You won't lose data
• Some features will be disabled
• You can return to Pro Plan at any time

Cancel Subscription

How to Cancel

1. Go to Settings > Subscription
2. Click Cancel Subscription
3. Confirm cancellation

Cancellation Effects

• Immediate access: You keep access until end of paid period
• Data preserved: Your data is kept for 30 days
• Reactivation: You can reactivate at any time

Reactivate Subscription

1. Go to Settings > Subscription
2. Select a plan
3. Configure payment method
4. Your subscription reactivates immediately

Payment Problems

Failed Payment

If a payment fails:

1. Notification: You'll receive an email
2. Automatic retries: Processor will retry payment
3. Limited access: After several failures, access may be limited
4. Update payment method: Update your payment method to reactivate

Update Payment Method

1. Go to Settings > Subscription
2. Click Update Payment Method
3. Enter new data
4. Save changes

Disputes and Refunds

For disputes or refunds:

1. Contact Sarah support
2. Provide problem details
3. We'll review your case
4. Process refund if applicable

Best Practices

1. Monitoring

• Review subscription regularly: Verify status and upcoming payments
• Keep payment method updated: Avoid interruptions from failed payments
• Configure reminders: Receive notifications before payment

2. Optimization

• Evaluate your usage: Review if you're using all features of your plan
• Consider updating: If you need more features, update to Pro Plan
• Optimize costs: If you don't use all features, consider Basic Plan

3. Security

• Protect payment data: Never share card information
• Use secure methods: Only use official payment methods
• Review invoices: Verify charges are correct

Troubleshooting

Cannot change plan

1. Verify status: Ensure your subscription is active
2. Review pending payments: Resolve any pending payments
3. Contact support: If problem persists

Payment not processed

1. Verify payment method: Ensure it's valid
2. Review funds: Verify you have sufficient funds
3. Contact your bank: There may be restrictions on your card
4. Update payment method: Try with another method

Incorrect invoice

1. Review period: Verify billing dates
2. Verify plan changes: Changes apply in next cycle
3. Contact support: If you find discrepancies

Additional Resources

• Multi-Company - Manage multiple companies
• Configuration - Initial setup
• Support - Contact support

Support

If you need help with subscriptions:

1. Review this guide
2. Verify your payment configuration
3. Contact Sarah support with problem details