Importing Shipments to Platforms - Sarah

Once you've calculated shipping cost and have all necessary information, you can import the shipment directly to Correo Argentino so it can be processed and sent.

What is Importing a Shipment?

Importing a shipment means creating the shipment in Correo Argentino's system with all necessary information, so Correo Argentino can process and send it.

Benefits

✅ Automation: You don't need to manually enter data in Correo Argentino
✅ Accuracy: Data transfers exactly as it is in Sarah
✅ Efficiency: Saves time in manual management
✅ Traceability: Shipment is recorded in both systems

Prerequisites

Before importing a shipment, you need:

✅ Integration configured: Correo Argentino must be configured and enabled
✅ Sale with shipping: A sale that requires shipping
✅ Complete information: Destination address, weight, dimensions, etc.
✅ Calculated cost: Shipping cost must be calculated (optional but recommended)

Required Information

Sender Data

Company Information:

Name
Phone
Email
Origin address (configured in company)

Recipient Data

Customer Information:

Full name
Phone
Email
Complete destination address

Shipment Characteristics

Package:

Weight (in grams)
Height (in centimeters)
Length (in centimeters)
Width (in centimeters)
Declared value (in pesos)

Configuration:

Delivery type (Home or Branch)
Agency code (if Branch)
Product type (generally "CP" - Postal Letter)

Import Process

From POS

Complete sale with shipping information
Calculate cost of shipping (optional but recommended)
Look for "Import Shipment" button or similar
Click: System prepares and sends information
Wait for confirmation: System confirms shipment was created
Get tracking code: Tracking code is saved in sale

From Online Store

In the online store, import can be automatic:

Customer completes checkout with shipping
Customer pays the order
System automatically imports (if configured)
Tracking code is saved in order

Note: Automatic import requires all information to be complete.

Manual Import

If automatic import fails or you prefer to do it manually:

Go to sale with shipping
Verify all information is complete
Click "Import Shipment"
Confirm import
Wait for confirmation

Validation Before Importing

Before importing, verify:

✅ Complete address: Street, number, city, province, postal code
✅ Valid weight: Weight greater than 0
✅ Valid dimensions: Height, length, and width within allowed ranges
✅ Declared value: Value greater than 0
✅ Delivery type: Home or Branch (with agency code if Branch)
✅ Active integration: Correo Argentino must be enabled

Import Result

Success

If import is successful:

✅ Shipment created: Shipment is created in Correo Argentino
✅ Tracking code: Tracking code is obtained and saved
✅ Status updated: Shipment status is updated
✅ Information saved: All information is saved in sale

Tracking Code

Tracking code allows:

Track shipment: See where package is
Query status: Get updated information
Share with customer: Customer can track their order

Saved Information

In sale is saved:

Tracking code: Unique shipment code
Status: Current shipment status
Import date: When it was imported
Shipment data: All shipment information

Common Errors

Error: "Integration not configured"

Cause: Correo Argentino is not configured or enabled.

Solution:

Go to integration configuration
Configure Correo Argentino
Enable integration
Try again

Error: "Incomplete information"

Cause: Missing required data (address, weight, etc.).

Solution:

Review what information is missing
Complete all required fields
Try again

Error: "Invalid address"

Cause: Address is invalid or postal code is incorrect.

Solution:

Verify postal code
Confirm province is correct
Review address format
Try again

Error: "Could not create shipment"

Cause: Error in communication with Correo Argentino or invalid data.

Solution:

Verify integration
Review entered data
Try again after a few minutes
Contact support if it persists

Automatic vs Manual Import

Automatic

Advantages:

✅ No manual intervention
✅ Faster
✅ Fewer errors

When to use:

Online store with complete information
Automated processes
High shipping frequency

Manual

Advantages:

✅ Control over when to import
✅ Can review before importing
✅ Useful for special cases

When to use:

Need to review before importing
Special cases or exceptions
Prefer manual control

Best Practices

Before Importing

✅ Verify information: Review that all data is correct
✅ Calculate cost: Calculate cost before importing
✅ Confirm address: Verify address is correct
✅ Review weight and dimensions: Confirm they're accurate

After Importing

✅ Save tracking code: Note or save the code
✅ Share with customer: Send code to customer
✅ Monitor status: Review status regularly
✅ Document problems: If there are problems, document to improve

Organization

✅ Import regularly: Don't leave shipments unimported
✅ Review errors: If there are errors, review and correct them
✅ Maintain history: History helps resolve problems

Next Steps

Shipment Tracking - Track your imported shipments
Calculating Shipping Costs - Review how to calculate costs