SARAH
DocumentationAPI Reference

Shipment Tracking

Learn how to track the status of your shipments using integration with Correo Argentino.

Last updated: 2025-01-26

Once a shipment has been imported to Correo Argentino, you can track its status in real time to know where it is and when it will be delivered.

How It Works

Tracking Process

  1. Imported shipment: Shipment is imported to Correo Argentino and a tracking code is obtained
  2. Code saved: Tracking code is saved in the sale
  3. Periodic query: System can query shipment status
  4. Update: Status is updated with latest information

Tracking Code

Each imported shipment receives a unique tracking code that allows:

  • Identify shipment: Unique code in Correo Argentino
  • Query status: Get updated information
  • Track location: See where package is
  • View history: See all shipment events

View Shipment Status

From a Sale

  1. Go to Sales in main menu
  2. Search for sale with shipping
  3. Open sale details
  4. Look for "Shipping" section
  5. You'll see:
    • Tracking code
    • Current status
    • Last update
    • Event history

Available Information

Current Status:

  • Most recent shipment status
  • Examples: "In transit", "At branch", "Delivered"

Event History:

  • List of all shipment events
  • Date and time of each event
  • Location (branch, city, etc.)
  • Event description

Additional Information:

  • Tracking code
  • Shipment creation date
  • Estimated delivery date (if available)

Common States

In Transit

Package is being transported.

Means:

  • Package left origin
  • On the way to destination
  • Hasn't arrived at destination yet

At Branch

Package arrived at a branch.

Means:

  • Package is at a Correo Argentino branch
  • May be at origin, destination, or in transit
  • May be ready for pickup (if Branch type)

Delivered

Package was delivered.

Means:

  • Package reached recipient
  • Delivery was completed
  • May include information about who received

Returned

Package was returned.

Means:

  • Package couldn't be delivered
  • Being returned to sender
  • May include return reason

Update Status

Automatic Update

System can automatically update status:

  • On import: Gets initial status
  • Periodically: System can query updates
  • On manual query: When you request update

Manual Update

To manually update status:

  1. Go to sale with shipping
  2. Look for "Update Status" button or similar
  3. Click: System queries Correo Argentino
  4. Updates: Status updates with new information

Share Tracking with Customer

Tracking Code

You can share tracking code with your customer:

  1. Get code from sale
  2. Share code with customer
  3. Customer can track on Correo Argentino website

Tracking Link

Some systems generate a direct link:

  • Unique link: Link that goes directly to tracking
  • Easy to share: You can send it by email, WhatsApp, etc.
  • Direct access: Customer doesn't need to search for code

Integration with Notifications

Automatic Notifications

You can configure notifications for:

  • Status changes: When status changes
  • Delivery: When package is delivered
  • Problems: If there are shipping problems

Notify Customer

When status changes, you can:

  • Send email: Notify customer by email
  • Send WhatsApp: If integrated, notify by WhatsApp
  • Update in store: If customer has account, show update

Troubleshooting

Status Doesn't Update

Possible causes:

  • Shipment hasn't been processed by Correo Argentino yet
  • Error in communication with Correo Argentino
  • Incorrect tracking code

Solution:

  1. Wait a few minutes and try again
  2. Verify tracking code is correct
  3. Review Correo Argentino integration

Incorrect Status

Possible causes:

  • Outdated information
  • Query error
  • Temporary problem

Solution:

  1. Manually update status
  2. Verify directly in Correo Argentino
  3. Contact support if it persists

Tracking Code Doesn't Appear

Possible causes:

  • Shipment wasn't imported correctly
  • Error getting code
  • Shipment hasn't been processed yet

Solution:

  1. Verify shipment was imported
  2. Review error logs
  3. Re-import shipment if necessary

Best Practices

Regular Monitoring

  • Review regularly: Review status of pending shipments
  • Update manually: If there's no automatic update, update manually
  • Communicate with customers: Inform customers about status

Documentation

  • Save codes: Save tracking codes for reference
  • Document problems: If there are problems, document to improve
  • Maintain history: History helps resolve problems

Next Steps